The incident, which occurred on August 29, 2023, involved unauthorized access to a database containing encrypted PIX keys. PIX is a Brazilian instant payment system that allows users to make and receive payments using their mobile phones. Shopee has confirmed the incident and is cooperating with the BC's investigation. The company has also taken steps to secure its systems and protect user data. The BC has advised users to remain vigilant and monitor their accounts for any suspicious activity. Shopee has assured users that their funds are safe and that the incident has not affected their ability to make or receive payments.