The incident, which occurred on 23rd February 2023, involved the unauthorized access to the company's database containing Pix keys. Shopee has temporarily suspended its Pix services as a precautionary measure while it investigates the incident and takes steps to strengthen its security measures. The BC has emphasized that the incident did not compromise the Pix system itself, which remains secure and operational. The central bank is monitoring the situation and working closely with Shopee to ensure the safety of Pix users. Shopee has expressed its commitment to protecting its users' data and has assured customers that their funds are safe. The company is cooperating fully with the BC's investigation and has implemented additional security measures to prevent similar incidents in the future.